The definition of poor service
30 Jul 2009 12:01 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kangeikoImagine this:
You have purchased a spa day for your mother's birthday. She's a busy lady who doesn't have time to go out to the middle of nowhere, so you have opted for the Park Lane Hilton. You do this on 9th July, specifying that it is a gift and providing her name.
The voucher for the spa day finally arrives three weeks later, on 29th July. It not only has the price prominent, it also has THE WRONG NAME on it.
You are due to present your mother with this gift on Sunday 2nd August.
Now imagine trying to get hold of someone in the Hilton Park Lane who will accept responsibility for fixing this, and failing miserably. Imagine leaving a barrage of messages. Imagine seething about this helplessly.
I swear to God, there better be next-day delivery of a replacement or I won't simply be imagining the number of websites who will have a one-star review submitted for this.
You have purchased a spa day for your mother's birthday. She's a busy lady who doesn't have time to go out to the middle of nowhere, so you have opted for the Park Lane Hilton. You do this on 9th July, specifying that it is a gift and providing her name.
The voucher for the spa day finally arrives three weeks later, on 29th July. It not only has the price prominent, it also has THE WRONG NAME on it.
You are due to present your mother with this gift on Sunday 2nd August.
Now imagine trying to get hold of someone in the Hilton Park Lane who will accept responsibility for fixing this, and failing miserably. Imagine leaving a barrage of messages. Imagine seething about this helplessly.
I swear to God, there better be next-day delivery of a replacement or I won't simply be imagining the number of websites who will have a one-star review submitted for this.
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no subject
Date: 2009-07-29 11:50 pm (UTC)If push came to shove, which it totally won't, I shall help you w/ the reviews. Just say the word.
no subject
Date: 2009-08-09 10:52 pm (UTC)no subject
Date: 2009-07-30 10:56 am (UTC)In similar news, I *still* do not have the magical combination of PIN plus Card That Works and therefore have not had access to cash for almost two weeks now.
no subject
Date: 2009-08-09 10:53 pm (UTC)no subject
Date: 2009-08-02 10:36 am (UTC)no subject
Date: 2009-08-09 10:53 pm (UTC)